How to Use Sarwam

A simple step-by-step guide to order fresh, home-cooked meals from cloud kitchens — so easy, even a 5-year-old can follow along.

Download on Play Store
Section 1

Sign Up & Get Started

Download the app, create your account, and set up your profile in just a few taps.

Step 1
1

Download & Open the App

Search for "Sarwam" on the Google Play Store. Once installed, tap the Open button to launch the app.

Step 2
2

Allow Notifications

A popup will ask to send you notifications. Tap "Allow" so you get order updates and delivery alerts. This is important!

Step 3
3

App is Loading

You'll see the Sarwam logo on a black screen. This means the app is starting up. Just wait a moment — don't close the app.

Step 4
4

Sarwam is Getting Ready

The Sarwam logo with a loading spinner appears. Be patient — don't panic if this takes a few seconds. The app is connecting to the server.

Step 5
5

Welcome Screen — Sign In

You'll see the welcome screen with the tagline "Fresh meals from cloud kitchens". Tap "Continue with Google" to create your account quickly.

Step 6
6

Choose Your Google Account

A popup shows all your Google accounts on the phone. Tap the one you want to use for Sarwam. Your name and email will be linked to your account.

Step 7
7

Connecting to Google

The app shows "Connecting to Google... Securing your account details". Wait for this to finish — it only takes a few seconds.

Step 8
8

Set Up Your Profile

Your name and email are auto-filled from Google. Now you need to enter your phone number in the field below. This is needed so the delivery rider can contact you.

Step 9
9

Type Your Phone Number

Use the keyboard to type your 10-digit mobile number. Make sure it's correct — the kitchen and rider will use this to reach you.

Step 10
10

Complete Your Setup

Once your phone number is entered, the "Complete setup" button turns green. Tap it and you're signed up! Your account is now ready.

Section 2

Set Your Delivery Location

Tell Sarwam where you are so it can show kitchens near you and deliver to the right address.

Step 11
11

Allow Location Permission

Sarwam asks "Where can we deliver?" and explains why it needs your location. Tap the green "Allow Permission" button.

Step 12
12

Turn On Your GPS

If your GPS is off, you'll see a red warning: "Location services are turned off". You need to turn on your device's GPS from the quick settings.

Step 13
13

Enable Location in Settings

Swipe down from the top of your phone to open Quick Settings. Tap the Location icon to turn it on (it will turn blue/highlighted).

Step 14
14

Grant Location Access

Android will ask how Sarwam can use your location. Select "While using the app" for the best experience. This lets the app find kitchens near you.

Step 15
15

Use Current Location

Now you'll see a map. Tap "Use current location" at the top and the map will zoom to your exact location. Or search for your address manually.

Step 16
16

Confirm Your Address

The map shows your location with a delivery pin. At the bottom you'll see your address and a green "We deliver here" badge. Tap "Confirm Address".

⚡

Important!

Turning on Notifications and Location is mandatory. Without these, the app cannot show nearby kitchens or notify you about your order status. If the app takes time to load, don't panic — just wait.

Section 3

Order Food — Instant Delivery

Browse kitchens, add items to cart, pay, and get your food delivered right away.

Step 17
17

Browse the Dashboard

This is your home screen! You can see available kitchens with their food photos, names, and prices. Tap on any kitchen card to see their menu.

Step 18
18

View Menu & Add to Cart

Inside the kitchen page, you'll see the menu items with prices. Tap the green "ADD" button next to the item you want to order.

Step 19
19

Item Added — View Cart

The item is now in your cart! You'll see a bar at the bottom showing item count and total price. Tap "View cart" to review your order.

Step 20
20

Review Your Cart

Check your selected items, quantities, and the price breakdown (items + delivery fee + platform fee). When ready, tap "Proceed to Checkout".

Step 21
21

Checkout & Confirm

Verify your order items and delivery address. You can change the address if needed. Tap "Confirm & pay" to proceed to payment.

Step 22
22

Make Payment

The secure payment gateway opens. Choose your preferred method — UPI (GPay), Card, Net Banking, or Wallet. Tap "Pay" to complete the transaction.

Step 23
23

Payment Successful — Wait

You'll see a "Payment Successful" notification at the top, and the screen shows "Confirming Order...". Just wait a moment.

Step 24
24

Order Confirmed!

Confetti! Your order is confirmed and the kitchen has received it. You can tap "Track Order" to see the live status of your delivery.

Step 25
25

My Orders

In the "Orders" tab, you can see all your active and past orders. Tap on any order to see its full details and status.

Step 26
26

Order Summary

See everything about your order — items, order type, date, delivery address, and full bill breakdown. The status bar at the top shows your order's current progress.

Step 27
27

Order Delivered

Once delivered, the status turns to "Delivered" with a full green bar. You can Rate the Kitchen or tap "Reorder" to order the same meal again!

Section 4

Pre-Order for Tomorrow

Want your meal delivered at a specific time tomorrow? Use the Pre-book option — only the checkout has one extra step.

Step 28
28

Select "Pre-book" in Cart

In your cart, you'll see two tabs: "Delivery Now" and "Pre-book". Tap Pre-book to schedule your order for tomorrow.

Step 29
29

Pick a Time Slot

At checkout, you'll see a "Prebook" section with time slots like 12:00 PM, 12:30 PM, 1:00 PM. Select your preferred delivery time. The rest is the same as instant ordering.

📋

Pre-order vs Instant — What's the difference?

Instant: Your food is prepared and delivered right now. Pre-order: You order today and pick a time slot — your food is delivered tomorrow at your chosen time. Everything else (cart, payment, tracking) works the same way.

Section 5

Login — Already Have an Account?

If you've already signed up before, here's how to log back in.

Step 30
30

Choose Login Method

On the welcome screen, you have two options: "Continue with Google" (quickest) or "Login with email". If you signed up with Google before, just tap Continue with Google. Otherwise, tap Login with email.

Step 31
31

Enter Your Email

Type the email address you used when signing up. Then tap the green "Send verification code" button. A 6-digit OTP will be sent to your email.

Step 32
32

Enter the OTP Code

Check your email inbox for a 6-digit verification code from Sarwam. Enter it in the boxes shown on screen. Once verified, you're logged in and ready to order!

Frequently Asked Questions

Is turning on Location mandatory?

Yes. Sarwam needs your location to show kitchens near you and to deliver food to the right address. Without it, the app won't work properly.

Is turning on Notifications mandatory?

Yes. Notifications keep you updated about your order status — when it's confirmed, when the rider picks it up, and when it's arriving.

What payment methods are accepted?

Sarwam supports UPI (Google Pay, PhonePe, etc.), Credit/Debit Cards, Net Banking, and Wallets through a secure payment gateway.

What is Pre-order?

Pre-order lets you place an order today and choose a delivery time for tomorrow. Great for planning meals ahead!

The app is loading slowly — what should I do?

Don't panic! Just wait patiently. The app may take a few seconds to connect to the server, especially on slower networks. Do not close or force-stop the app.